Shipping FAQ

 

 Can I schedule a specific delivery or drop-off time?

  • Package arrival times are determined by the delivery driver's route in your area.

 

Can I ship to an address other than my billing address?

  • Yes. As you check out, you will be asked for your billing address and your shipping address (if they differ). We must have your billing address to verify your credit card. If you supply a separate shipping address, your order will ship to that address.

 

Do you ship to Hawaii, Alaska, and Military Addresses?

  • Yes!
  • USPS Priority is the primary method, although USPS Parcel Select or UPS may be used at Detailers-Oasis's discretion if USPS Priority is not cost-effective.
    • We charge a $9.99 Flat Rate Fee for orders totaling less than $45 (Pre-Shipping).
    • Any order over $45 (pre-tax, after any coupon discounts have been applied) shipped within the lower 48 states can receive Free Shipping.
    • USPS 2-3 Day Priority is the primary shipping method, although USPS Parcel Select or UPS may be used at Detailers-Oasis's discretion if USPS Priority is not cost-effective.

 

How do you ship orders?

  • Most orders within the contiguous U.S. ship via U.S. Postal Service. (UPS may be used in instances where USPS is not cost-effective at the discretion of  Detailers-Oasis LLC)
  • Most orders to Alaska and Hawaii ship via the U.S. Postal Service. (UPS may be used in instances where USPS is not cost-effective at the discretion of  Detailers-Oasis LLC)
  • Orders to Puerto Rico ship via U.S. Postal Service.
  • Orders to Military APO and FPO addresses ship via U.S. Postal Service.
  • International orders ship via USPS International unless other arrangements are made.

 

How long will it take to receive my order?

  • Delivery times vary by location and shipping method chosen.
  • 99% of U.S.-bound online orders receive USPS Priority 2-3 Day Shipping.
  • International orders are also sent via USPMI - Expect Extended Delivery Times and Limited Tracking.
  • Packages that cannot be cost-effectively sent via USPS Priority will be shipped via USPS Parcel Select, USPS First-Class, or UPS Ground at Detailers-Oasis's discretion.
  • Delivery time starts from the next full business day after the order leaves our warehouse. Orders must typically be placed by 2:30 p.m. MST to ship the same business day.
  • UPS 2 and 3 Day shipping does not include Saturday and Sunday. 


I am interested in your products in my country, do you ship to my country or do you know where I can find a distributor?

  • We ship towels and other non-chemical products worldwide.
  • Shipping availability and quotes are generated on our website. All you need to do is complete your cart, enter your delivery address, and the website will let you know the shipping availability and cost.
  • You can also view the list of distributors to see whether that would better suit you. We have attached the link below for your reference. (You will see various regions listed on the left navigation pane.)
  • Please let us know if you have any additional questions!

Is a tracking number provided with my order?

  • Yes. An email is automatically generated when your package leaves our warehouse and is sent to the email address you provided when you placed your order. If you do not provide an email address or provide an incorrect one, we cannot send tracking information.

My order was over $45 (FREE SHIPPING Minimum), but I was still charged a flat shipping charge. Why did that happen?

  • Detailers-Oasis's FREE SHIPPING offer is based upon the Pre-Tax Order Total after all discounts have been applied. Your order probably had a pre-discount sub-total above $45, but the coupon discount you used resulted in a net sub-total below $45, which didn't qualify your order for Free Shipping.

Example: The items in your shopping cart total $53.80, but you used a 10% Off Coupon Code, which reduced the total by $5.38 and resulted in a pre-tax total of $38.42, which is less than the $45 required for Free Shipping.

 

What are the shipping rates for Canada, Mexico & other International destinations?

  • Shipping on international orders will vary.
  • International online retail customers can calculate shipping costs using the online shopping cart's associated functionality.
  • We ask that international customers place an order on the website and choose International Shipping for the shipping option. The shipping rates attach current USPS International pricing and are determined by a combination of product weight, product dimensions, and the shipping destination.
    • T Detailers-Oasis LLC is not responsible for any additional duties, taxes, brokerage fees, or tariffs.
    • Detailers-Oasis LLC cannot control delivery times to international destinations.
    • Detailers-Oasis LLC cannot be held responsible for damaged packages once they leave the freight forwarder.
    • Detailers-Oasis LLC will NOT ship chemicals internationally.

 

What are the shipping rates for the contiguous United States?

  • We charge a $9.99 Flat Rate Fee for orders totaling less than $45 (Pre-Shipping).
  • Any order over $45 (pre-tax, after any coupon discounts have been applied) shipped within the lower 48 states can receive Free Shipping.
  • USPS 2-3 Day Priority is the primary shipping method, although USPS Parcel Select or UPS may be used at Detailers-Oasis's discretion if USPS Priority is not cost-effective.

 

Why didn't I receive a tracking number?

  • Spam and junk email filters can sometimes block tracking emails, so please ensure you have checked all spam filters and junk folders.
  • Also, if we have an incorrect email address or no email address, we cannot send tracking information.
  • If you are still unable to locate your tracking number information, please feel free to send an email to: vargas@detailers-oasis.com

 

Will I need to sign for my package?

  • Not typically.
  • The driver will usually leave the package unless there have been a high number of claims in your area (driver discretion in those cases).
  • We can send your order with "signature required" by special request, with an additional fee charged/collected for this service.
  • Otherwise, Detailers-Oasis LLC and UPS/USPS assume no further liability for missing or lost packages once delivered to the shipping address given at the time the order was placed.  In addition, Det lers-Oasis LLC, USPS, and UPS cannot be held responsible for issues resulting from incorrect and/or incomplete shipping address information provided by the purchaser.